Track Your Order

Where is my order?

As soon as your order ships you will receive an email with a tracking link. Click it any time to see the live status of your parcel.

How to find your tracking number

Open your shipping-confirmation email ("Your order is on the way") — the tracking number and courier link are in the middle of the message. Can't find it? Check spam/promotions, or email us at findsworth.uk@gmail.com with your order number and we'll resend it.

What the statuses mean

• Order confirmed — we have your order and are picking it.
• Shipped — your parcel is with the courier.
• Out for delivery — arriving today.
• Delivered — left at your address or with a neighbour; check the courier photo/note.

Delivery times

Orders are packed and ready to ship within 1 business day, then typically arrive within 2–4 business days anywhere in the UK. Delivery is always free.

Parcel late or missing?

Tracking not moving for 3+ business days, or marked delivered but nothing arrived? Email us — we chase the courier and if a parcel is lost we reship or refund in full. You never pay for a courier's mistake.

Need to change your address?

If your order hasn't shipped yet, email us as soon as possible and we'll update it. Once shipped, we'll help arrange a courier redirect where the courier supports it.

Damaged on arrival?

Photograph the damage (box + item), email it with your order number, and we'll send a replacement or full refund — no need to post anything back unless we ask.