Shipping policy
Shipping Policy
Delivery is free on every order, anywhere in the United Kingdom — no minimum spend, no codes, no small print. It is one of the founding promises of Findsworth: the price you see on the product page is the price you pay at checkout.
Dispatch times
- Orders are picked, checked and packed at our fulfilment bench and are ready to ship within 1 business day (Monday–Friday, excluding UK bank holidays).
- Orders placed over the weekend are processed first thing Monday morning.
- You will receive a shipping-confirmation email with a live tracking link the moment your parcel is handed to the courier.
Delivery times
| Destination | Typical delivery | Cost |
|---|---|---|
| England, Wales & mainland Scotland | 2–3 business days | FREE |
| Northern Ireland | 2–4 business days | FREE |
| Scottish Highlands & UK islands | 3–5 business days | FREE |
Tracking your order
Every parcel is fully tracked door to door. Use the link in your shipping email, or see our Track Your Order guide for step-by-step help, status meanings and what to do if tracking stalls.
Late, lost or damaged parcels
- If tracking has not moved for 3+ business days, email us at findsworth.uk@gmail.com — we chase the courier for you.
- If a parcel is confirmed lost, we reship or refund in full, your choice. You never pay for a courier's mistake.
- Arrived damaged? Send a photo of the box and item with your order number — we send a replacement or full refund immediately, usually without asking you to post anything back.
Address changes
Email us as soon as possible with your order number. If the order has not shipped we update the address straight away; if it has shipped, we help arrange a courier redirect where the courier supports it.
Questions?
Findsworth, 85 Great Portland Street, Fitzrovia, London W1W 7LT, United Kingdom — findsworth.uk@gmail.com. We reply within one business day.
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